Helping you keep your home is one of AHMSI’s main
priorities. Our specially trained associates will evaluate
your loan before the foreclosure process begins. These associates
will work closely with you to ensure that a variety of workout
options, such as extended repayment plans, have been explored.
Please visit Home Retention Questions and Answers for more information.
No Incentive Compensation
Our associates do not receive additional compensation based
on the payments they collect. Rather, they receive incentives
as a motivation for achieving a courteous and quality interaction
with our customers, which results in a resolution of financial
issues thus helping the majority of our borrowers keep their
We focus on keeping borrowers in their homes through participation
with the Home Ownership Preservation Foundation. This partnership connects
borrowers throughout the country with free counseling services.
Additionally, our Home Ownership Preservation Office works with other
non-profits such as HUD sponsored groups, HOPE NOW and Neighborworks to
educate borrowers and meet with them face-to-face.
AHMSI participates in the HOPE NOW Alliance. AHMSI acquired the servicing
business of one of the first participants in the HOPE NOW Alliance, Option One
Mortgage, in 2008.
AHMSI is one of 12 major mortgage institutions joining forces
with the NeighborWorks ® Center for Foreclosure Solutions.
Focused on foreclosure hotspots, this national partnership
is supported by a national call center and a network of local
non-profit partners to provide face-to-face counseling.
AHMSI understands that unexpected circumstances, such
as unemployment, reduced income, divorce, disability, or illness
may affect a person’s ability to make their mortgage
payments. If you are behind in your mortgage payments, or
you anticipate getting behind, we want you to be aware of
various alternatives to foreclosure that may be available
to you. You can access information on foreclosure avoidance
and have the ability to complete a financial workout form
online, and a home retention team member will contact
you to determine which alternatives may be available. We will
also provide you with a list of organizations, which may be able to help
you stay out of delinquency or foreclosure, along with their phone numbers.
For more information, please sign on at online.AHMSI3.com.